Cloudinary Customer Success and Support Plans
At Cloudinary, delivering an amazing support experience is our top priority. We are proud to offer a range of support plans designed to deliver the right mix of tools, capabilities and access to our customer service experts around the world. Whether you are a developer just starting your Cloudinary journey or a large organization using our industry-leading technology to deliver and manage your (growing list of) digital assets, we are confident you will find the right plan for you.
Cloudinary’s support plans are designed based on our experience handling hundreds of thousands of support tickets, to provide the perfect fit for customers at any stage of their lifecycle, from exploring and developing, to a mission-critical operational system.
response timesP1
Best effort
Best effort
Best effort
2 business
hours
1 business
day
2 business
days
1 hour
(24/7)
2 business
hours
1 business
day
15 Minutes
(24/7)
1 hour
(24/7)
4 business
hours
Our Cloudinary Success Plans offer a range of services to fit your needs as you get started or as your needs evolve. Our success depends on yours and we look forward to assisting your journey to create visually captivating experiences. Please review the plan options and contact us for additional information.
Success Manager
Architect
Basics
Monitoring
Review
& Best Practices
Business Review
Review
Architect hours
Included
Annually
Available
Gold
Bi-Annually
Available
Gold
Quarterly
Included
Platinum
Enterprise Services
Expertise tailored to achieve your enterprise success.
Strategic Partners
Best practices for your media strategy and operations provided by our incredible partners.
Find the right partner for you
Quality meets Flexibility
We have several options to help your business amplify the impact of your digital media and creative assets.
Learn more
Onboarding and Implementation
You will be guided through the core stages of our onboarding program by a team of Cloudinary’s very best, to ensure long-lasting success. You will work with our team of experts will help to define core requirements that are in line with your business goals and objectives. These will begin to inform both the implementation work needed and, in partnership with your team, we will configure the platform to your needs.
2
2
2
–
–
4
4
4
$
$
$
$
$
*Maximum of 2 total Activities
Asset Migration
-
Assessment of source storage locations. Determination of optimal method of asset migration.
-
Define asset scripting to support ingest of assets
-
Conduct sample migration of assets to validate migration data model
-
Complete final migration of assets to production subaccount
Integrations
-
Advisory services for your technical team around maximizing Cloudinary’s APIs
-
Assessment of touch points with other 3rd party systems
-
Identifying and documenting workflows between various systems
Reporting
-
Assessment of reporting needs around sources, dimensions, business criteria
-
The building of custom reports data sources, delivery mechanism and format
-
Review and fine tuning of reporting data
Project Manager
-
Assessment of adoption needs around people, processes, and systems
-
Consulting on best practices and adoption stages
-
Review and fine tuning of go-live approach
Custom Training
-
Assessment of audiences and training needs around Cloudinary technology
-
Exploring the possibility to develop custom curricula tailored to your organization’s needs
-
Virtual delivery of a training course in a train-the-trainer format. Onsite training can be provided at the Customer’s request, subject to additional fees per travel and accommodation expenses.
